Terms & Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that makes future consultation and unchanged reproduction of the stored information possible.
Right of withdrawal: the ability of the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organised by the entrepreneur for the remote sale of products and/or services, whereby only one or more techniques for distance communication are used up to and including the conclusion of the contract;
Technique for distance communication: means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously in the same room.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Company Name: Revere-London
Chamber of Commerce Number (KvK): 94512345
Trade Name: NN Avenir
VAT Number: NL866804869B01
Customer Service Email: info@revere-london.com
Company Address: Verhulstplein 15, 2517SC

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, then in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent to the consumer electronically or in another manner free of charge upon request.

In cases where specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always invoke the most favourable applicable provision in case of conflicting conditions.

If one or more provisions in these general terms and conditions at any time are wholly or partially null and void or are annulled, the contract and these terms and conditions shall otherwise remain in force, and the relevant provision will be replaced by a mutually agreed provision that approximates the intent of the original provision as closely as possible.

Situations not regulated in these general terms and conditions should be assessed ‘in the spirit’ of these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be explained ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity or is made under specific conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Apparent errors or mistakes in the offer are not binding for the entrepreneur.

All images, specifications, and information in the offer are indicative and cannot be grounds for compensation or dissolution of the agreement.

Images accompanying products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the real colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This includes, in particular:

The price, excluding customs clearance costs and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will use the special scheme for postal and courier services regarding the import of goods into the EU destination country, which is also the case here. The postal and/or courier service collects the VAT (possibly together with the charged customs clearance costs) from the recipient of the goods;

Any shipping costs;

The manner in which the agreement will be concluded and the actions required for this;

Whether or not the right of withdrawal applies;

The method of payment, delivery, and execution of the agreement;

The period for accepting the offer or the period during which the entrepreneur guarantees the price;

The level of the tariff for distance communication if the costs for using the means of distance communication are calculated on a basis other than the regular basic rate for the communication method used;

Whether the agreement will be archived after its conclusion and, if so, in what way it can be consulted by the consumer;

The way in which the consumer can check and, if necessary, correct the information they have provided under the agreement before concluding it;

Any other languages in which the agreement may be concluded besides Dutch;

The codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes of conduct electronically; and

The minimum duration of the distance contract in the case of a long-term transaction.

Optional: available sizes, colours, and types of materials.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions attached to it.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm the receipt of the acceptance electronically. As long as the entrepreneur has not confirmed the receipt of this acceptance, the consumer may cancel the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe online environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures in this regard.

The entrepreneur may, within legal frameworks, check whether the consumer can meet their payment obligations, as well as any facts and factors that are relevant for responsibly entering into the distance agreement. If the entrepreneur has good grounds based on this investigation not to enter into the agreement, they are entitled to refuse an order or request or attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information, in writing or in such a manner that it can be stored by the consumer in an accessible way on a durable data carrier:

the visiting address of the entrepreneur’s establishment where the consumer can submit complaints;
the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information on guarantees and existing after-sales service;
the information included in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the agreement is executed;
the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery. Each agreement is concluded under the suspensive condition of the availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 14 days. This reflection period begins on the day after the consumer receives the product or a representative designated by the consumer and notified to the entrepreneur.

During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they want to keep the product. If they exercise their right of withdrawal, the consumer will return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 14 days after receiving the product. The notification must be made by written communication/email. After the consumer has notified their intention to exercise the right of withdrawal, they must return the product within 14 days. The consumer must provide proof that the delivered goods have been returned to the place of origin in a timely manner, for example by providing proof of shipment.

If the consumer has not notified the entrepreneur within the periods mentioned in paragraphs 2 and 3 or has not returned the product, the purchase is considered final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the cost of returning the products will be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal, provided that the product has already been received by the retailer or conclusive proof of complete return is provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly mentioned this in the offer, at least in a timely manner before the agreement is concluded.

Exclusion of the right of withdrawal is only possible for products:

that have been made by the entrepreneur according to the consumer's specifications;
that are clearly of a personal nature;
that by their nature cannot be returned;
that may spoil or age quickly;
whose price is tied to fluctuations in the financial market which the entrepreneur cannot influence;
for single newspapers and magazines;
for audio and video recordings and computer software if the consumer has broken the seal;
for hygiene products if the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

concerning accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
whose delivery has begun with the express consent of the consumer before the reflection period has expired;
concerning bets and lotteries.

Article 9 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any prices stated may be indicative will be mentioned in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to this and:

they are the result of statutory regulations or provisions; or
the consumer has the right to cancel the agreement starting from the day the price increase takes effect.
The place of delivery, under Article 5, first paragraph, of the Dutch VAT Act 1968, is the country where the transportation begins. In this case, the delivery takes place outside the EU. Accordingly, the postal or courier service will collect import VAT or customs clearance fees from the recipient. Therefore, no VAT will be charged by the entrepreneur.
All prices are subject to printing and typing errors. The entrepreneur accepts no liability for the consequences of printing and typing errors. In the case of printing or typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability, and the applicable laws and government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrect deliveries must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or in violation of the instructions of the entrepreneur and/or the instructions on the packaging;
The defect is wholly or partly the result of regulations set or to be set by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur will exercise the greatest care when receiving and executing orders for products.

The place of delivery is the address provided by the consumer to the business.
Subject to the provisions mentioned in Article 4 of these terms and conditions, the business will execute accepted orders as promptly as possible, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only partially be fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In this case, the consumer has the right to cancel the agreement without cost and is entitled to any compensation.

In the event of cancellation in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.

If delivery of an ordered product proves to be impossible, the entrepreneur will make efforts to provide a substitute item. At the latest upon delivery, it will be clearly and understandably stated that a substitute item is being delivered. For substitute items, the right of withdrawal cannot be excluded. The cost of any return shipment will be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated by the consumer and known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration Contracts: Duration, Termination, and Extension

Termination
The consumer may terminate an agreement concluded for an indefinite period, which concerns the regular delivery of products (including electricity) or services, at any time, subject to any agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement concluded for a definite period, which concerns the regular delivery of products (including electricity) or services, at any time, at the end of the agreed period, subject to any agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:

At any time, and is not limited to termination at a specific time or within a particular period;
At least in the same manner in which the agreements were entered into by the consumer;
Always with the same notice period as the entrepreneur has agreed for themselves.

Extension
An agreement concluded for a definite period, which concerns the regular delivery of products (including electricity) or services, may not be automatically extended or renewed for a specific duration.
Notwithstanding the previous paragraph, an agreement concluded for a definite period, which concerns the regular delivery of daily, news, and weekly newspapers and magazines, may be automatically extended for a specific duration of up to three months, provided the consumer can terminate the extended agreement at the end of the extension with a notice period of no more than one month.
An agreement concluded for a definite period, which concerns the regular delivery of products or services, may only be automatically extended for an indefinite duration if the consumer is entitled to terminate the agreement at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement concerns the regular (but less than once per month) delivery of daily, news, and weekly newspapers and magazines.
An agreement of limited duration for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be automatically renewed and will terminate automatically after the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless termination before the agreed duration is deemed unreasonable or unfair.

Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period begins once the consumer has received the confirmation of the agreement.
The consumer is obliged to promptly notify the entrepreneur of any inaccuracies in the provided or stated payment details.
In the event of non-payment by the consumer, the entrepreneur, subject to legal restrictions, has the right to charge reasonable costs, which were communicated to the consumer in advance.

Article 14 – Complaints Procedure
Complaints about the performance of the agreement must be fully and clearly submitted to the entrepreneur within 7 days after the consumer has identified the defects.
Complaints submitted to the entrepreneur will be responded to within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved through mutual agreement, a dispute will arise, which will be subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur explicitly states otherwise in writing.
If a complaint is found to be valid by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes
Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions relate, even if the consumer resides abroad.